DOI: -

Keywords: Service quality, Questionnaires, Eligibility, Transparency, Website, Kualitas pelayanan, Kuesioner, Kelayakan, Transparansi

ABSTRACT

Government agencies under the central government, regions, or State-Owned Enterprises are required to conduct public satisfaction surveys in services. In this case, the City / Regency Government of Surakarta City Transportation Agency must also conduct a satisfaction survey of motor vehicle testing services. The purpose of this research is to design a community satisfaction survey of website-based motor vehicle testing services at the Surakarta City Transportation Agency. This type of research is Research and Development (R&D) which has properties that can overcome or correct deficiencies that occur from previously produced outputs. The validity test carried out in this study is the construct validity test. This research uses usability testing to evaluate the feasibility of the website in facilitating the completion of community satisfaction surveys, focusing on four aspects of usability testing. The E-KIR SKM KIR Solo website received a score of 89.1% with a very feasible category to be disseminated to assist the implementation of public satisfaction surveys in the field of motor vehicle testing at the Surakarta City Transportation Agency.