DOI: https://doi.org/10.19184/berkalafstpt.v2i2.1004

Keywords: port of Sanur, queuing, queuing model, AnyLogic software

ABSTRACT

The Port of Sanur is a transportation hub that is a base for small ships heading to the inner islands of Bali (Sanur-Nusa Penida-Ceningan) and other outer islands (Lombok). This port attracts both local and foreign tourists, causing long queues. This study aims to analyze the queue density at the Port of Sanur. Due to the dense queues at the counters causing congestion along the way to the port. Data analysis used quantitative-descriptive methods. Data on queue time, service time, and number of people in the queue were collected through direct observation and interviews. Two types of schemes were simulated to determine the queue density reduction strategy, namely, one server and two servers, using AnyLogic software. The simulation results of the queuing model through the AnyLogic software show that scheme 2 has a queue time of 0.04 minutes and a time in the system of 0.21 minutes, so visitors still in the service process are left with one or no queue. Scheme 2 can be a strategic choice to reduce queue density.