DOI: https://doi.org/10.19184/berkalafstpt.v2i2.1001

Keywords: urban transportation, mikrolet performance, mikrolet users, Rawa Buntu, railway station

ABSTRACT

The post-COVID-19 pandemic has led to a reduction in public transportation access, causing a hindrance to the economic activities of the community. However, the demands of daily needs force people to urbanize to areas with high economic opportunities, including South Tangerang City. To support economic activities, public transportation, including mikrolets, is needed. However, people tend to consider many factors before using mikrolets. This study aims to determine the performance of mikrolets through user perceptions and assess their compliance with the Peraturan Pemerintah Republik Indonesia Nomor 30 Tahun 2021. The research method is a survey method that distributes offline and online questionnaires to respondents in the Rawa Buntu area. A performance score for mikrolets was obtained using the Likert scale based on predetermined intervals. It can then be concluded that the performance of mikrolets is good. Still, one shortcoming is the untidy appearance of the drivers, which becomes a consideration for public transportation users when choosing mikrolets for their travel.