DOI: https://doi.org/10.19184/berkalafstpt.v2i2.1000

Keywords: Mandalika terminal, Lombok, services, chi-square test of independence

ABSTRACT

The bus is one of the means of land transportation in Mandalika, Lombok, to help people meet their needs. Buses also play an essential role in inter-regional tourist transportation, where Mandalika is famous for its natural beauty. The study aims to determine the quality of inter-provincial inter-city bus services (AKDP) in Mandalika, Lombok. The method used is a quantitative method. Questionnaires were distributed online to obtain data on AKDP bus service quality. There are two parts to the questionnaire, namely characteristics and services. The characteristic part of the questionnaire was analyzed using the chi-square test of independence. Furthermore, service data were analyzed using frequency descriptive statistics presented in percentage form. The analysis results show that age, last education, occupation, income, and vehicle ownership influence the AKDP Bus mode of transportation choice. The service factor that respondents chose the most was safety. While the attribute considered most important by respondents is the provision of bus schedule information, The results of this study can be used as material for improving AKDP Bus services by Bus Managers.