DOI: https://doi.org/10.19184/berkalafstpt.v1i3.628

Keywords: Service performance, Consumer assessment, Public transport operations, Bus, Minimum service standard

ABSTRACT

The purpose of this study was to determine service performance based on travel time, speed, intervening time, circulation time, load factor, and also to determine passenger characteristics and consumer assessment of service quality in operational Corridor 1 Trans Metro Dewata Bus. The method used in this research is quantitative and descriptive qualitative. This research was conducted on Corridor 1 with the route Central Parking Kuta - Pesiapan Terminal. Based on data obtained from observations in the field, distributing questionnaires, and dynamic surveys on the analysis of the performance of Trans Metro Dewata Public Transport Services, then the data is analyzed in the format provided. The results of the study show that the operation of the Trans Metro Dewata Bus shows that of the 5 analysis indicators used, only 3 indicators comply with the minimum service standards of the Technical Guidelines for the implementation of public passenger transportation in urban areas of the Department of Land Transportation, namely speed, travel time, and time between. The results of the consumer assessment of Trans Metro Dewata users show that the assessment of service quality with an average value of 3.93 is in the good category.