DOI: -

Keywords: Mode Choice, Mode Transportation, Transjakarta, Service, Pemilihan Moda, Moda Transportasi, Layanan

ABSTRACT

The period of COVID-19 pandemic has had an impact on the transportation sector. The government's policy is in an effort to stop the virus infection by limiting the number of operating fleets. When the policy began to be relaxed, the service underwent changes in response to new conditions. Therefore, it is necessary to evaluate the services provided at this time. This research aims to evaluate the Transjakarta Busway services and provide input for stakeholders in providing better services. This research method used is a survey method. The analysis has shown that the services provided during the pandemic have met user expectations, except for the punctuality of the arrival and departure of the fleet. Respondents said that the current tariff is in accordance with the service received, and does not mind a maximum tariff increase of 10%. The results of this study indicate that respondents are satisfied with the services provided by Transjakarta busways.