DOI: -

Keywords: Performance of Public Transportation, Operational Performance, User Satisfaction, Covid-19 Pandemic

ABSTRACT

During the COVID-19 pandemic, sectors were affected, one of which was the transportation sector for example is public transportation. The performance of public transportation is an important benchmark to maintain the existence of public transportation, especially during the COVID-19 pandemic. This study aims to evaluate public transportation’s operational performance based on the Directorate General of Land Transportation’s standards, the level of satisfaction, and the level of user interest in public transportation on the Soreang-Leuwipanjang route using the Importance Performance Analysis (IPA). From the results of the research, obtained that in terms of operational performance parameters of number of vehicles operating and duration of services have a value below the Standards. The number of operating vehicles is less than 82% of the total vehicles that have operating permits that is 51,2%, whereas the duration of operation is less than 15 hours, this is because during the COVID-19 pandemic passengers tend to decrease. The level of satisfaction and interest are grouped into factors that are prioritized by the passengers. Based on the results of the IPA, the factors that need to be improved are the use of masks by both the passengers and public transportation drivers and also the driver’s skill in driving.