DOI: -

Keywords: Service quality, visitor satisfaction, Smart Airport, Tourism

ABSTRACT

One of the obstacles that caused the National Tourism Strategic Area in South Sulawesi Province to not be included in the top ten national tourist destinations in Indonesia is infrastructure. The government seeks to encourage the acceleration of infrastructure facilities to synergize between infrastructure, tourism, and other sectors to find new ideas in terms of digital-based technology through the Smart Airport concept, as well as business investments that will increase regional economic growth. Sultan Hasanuddin International Airport is heading for aerocity with the aerotropolis concept and the Smart Airport concept approach as a supporter of technological service innovation and tourism support. The results obtained that the r-square value is reliable and meets the requirements 0.806> 0.70 for service quality while the level of passenger satisfaction is 0.646> 0.70. The results of hypothesis testing H6, the T-value <1.96 and P-value <0.05, the T-value and P-value do not meet the requirements so the X1 variable has no significant effect on the Y variable and its indicators. Respondents' assessment stated that the quality of airport development services through the Smart Airport concept approach had a significant effect on visitor satisfaction in supporting tourism.